Last Updated: February 2025

 

1. Introduction

Welcome to Landlord Shield (“we,” “our,” “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.landlordshield.co.uk or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy and UK GDPR regulations.

 

2. Information We Collect

We collect and process the following types of information:

A. Personal Information You Provide to Us

When you use our website or services, we may collect personal information, including but not limited to:

• Full name

• Email address

• Phone number

• Property address & tenant details

• Billing & payment information

You provide this information when you:

• Fill out our contact forms

• Call or email us for assistance

• Request eviction services or rent recovery support

B. Information We Collect Automatically (Cookies & Tracking)

We use cookies and tracking technologies to enhance your experience and improve our services. This may include:

• IP address

• Browser & device information

• Website usage data (Google Analytics, Facebook Pixel)

You can manage cookie preferences in your browser settings.

 

3. How We Use Your Information

We use the information we collect to:

• Provide our services, including eviction support and rent recovery

• Respond to inquiries and communicate with you regarding your case

• Improve our website and user experience

• Conduct marketing and retargeting (if applicable)

• Maintain records for legal, tax, and regulatory purposes

 

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

• Legal professionals and debt recovery agents, if required for eviction or legal disputes

• Payment processors, to handle transactions securely

• Service providers, for IT support, marketing analytics, and website hosting

• Law enforcement or regulatory bodies, if required by law

All third parties we work with comply with GDPR regulations to protect your data.

 

5. How Long We Keep Your Data

We retain your personal information as follows:

• Active clients: Until your case or service request is completed

• Legal & financial compliance: Up to 6 years, as required by UK tax and legal regulations

• Marketing data: Until you opt out or withdraw consent

You can request deletion of your data anytime (see Section 7 below).

 

6. How We Protect Your Information

We implement strict security measures to safeguard your data, including:

• Encryption and secure databases

• Access controls, ensuring only authorised personnel can view your data

• Compliance with UK GDPR and industry security standards

However, no method of transmission over the internet is 100% secure, so we encourage users to be cautious when sharing personal details online.

 

7. Your Data Protection Rights (Under UK GDPR)

As a UK resident, you have the following rights regarding your personal data:

• Access Your Data – Request a copy of the data we hold about you

• Correct Your Data – Update any inaccurate or incomplete information

• Request Data Deletion – Ask us to delete your data, subject to legal requirements

• Object to Processing – Stop receiving marketing communications

• Data Portability – Request a transfer of your data to another provider

 

How to Contact Us for Data Requests

To exercise these rights, contact us at:

Email: info@landlordshield.co.uk

Phone: 020 8050 4835

 

8. Cookies & Tracking Technologies

We use cookies and similar tracking tools to improve your experience, analyse website traffic, and provide relevant marketing.

A. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognise your device, improve site performance, and personalise your experience.

B. Types of Cookies We Use

Our website uses the following types of cookies:

• Essential Cookies – These are necessary for the website to function properly (e.g., security, accessibility, login functionality).

• Analytics Cookies – These track visitor behavior to help us improve the website (e.g., Google Analytics).

• Advertising Cookies – These help us deliver relevant ads and track marketing effectiveness (e.g., Google Ads, Facebook Pixel).

C. How You Can Manage Cookies

You can control or disable cookies through your browser settings:

• Adjust cookie preferences in your browser (Chrome, Firefox, Safari, Edge).

• Opt out of tracking via our cookie banner when first visiting our site.

• Clear cookies from your browser at any time.

For more details on managing cookies, visit www.aboutcookies.org.

We use cookies and similar tracking tools to improve your experience and analyse website traffic.

Types of cookies we use:

• Essential Cookies – Required for the website to function properly

• Analytics Cookies – Used by Google Analytics to track site performance

• Advertising Cookies – Used for retargeting and marketing (Google Ads, Facebook Pixel)

You can manage cookie settings in your browser or opt out of tracking via our cookie banner.

 

9. Third-Party Links

Our website may contain links to third-party sites (e.g., legal resources, debt collection agencies). We are not responsible for their privacy policies or practices. Please review their terms before providing personal data.

 

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or business operations. If we make significant updates, we will notify users via:

• A website notice

• An email notification (if applicable)

Last updated: February 2025

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@landlordshield.co.uk
Phone: 020 8050 4835
Business Address: 124 City Road, London EC1V 2NX